Lead IT Support

NOKIA Abadi · 📍 Samarinda, Kalimantan Timur · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 9.000.000 – Rp 14.000.000 per month
NOKIA Abadi is seeking a highly skilled and experienced Lead IT Support to join our team in Samarinda, Kalimantan Timur. This role is crucial for ensuring the smooth operation of our IT infrastructure and providing top-notch support to our employees. As a Lead IT Support, you will be responsible for managing a team of IT support staff, troubleshooting complex technical issues, and implementing solutions to improve our IT systems.

📋 Tanggung Jawab Pekerjaan

Manage and supervise a team of IT support staff to ensure efficient and effective delivery of IT support services.,Provide technical support and troubleshooting for hardware, software, and network issues.,Implement and maintain IT security measures to protect our company's data and systems.,Monitor and maintain the performance of our IT infrastructure, including servers, networks, and workstations.,Develop and implement IT policies and procedures to ensure compliance with industry standards and best practices.,Train and mentor junior IT staff on technical skills and best practices.,Collaborate with other departments to understand their IT needs and provide appropriate solutions.,Stay up-to-date with the latest IT trends and technologies to ensure our company remains competitive.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in IT support, with a strong background in troubleshooting and problem-solving.,Proven experience in managing and supervising a team of IT support staff.,Strong knowledge of IT infrastructure, including servers, networks, and workstations.,Familiarity with IT security best practices and compliance standards.,Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical staff.,Ability to work independently and as part of a team in a fast-paced environment.,Strong problem-solving and analytical skills.

🛠️ Keahlian

Technical skills: Strong knowledge of IT infrastructureincluding serversnetworksand workstations.Soft skills: Excellent communication and interpersonal skillsability to work independently and as part of a team.Leadership skills: Proven experience in managing and supervising a team of IT support staff.Problem-solving and analytical skills: Strong ability to troubleshoot and solve complex technical issues.
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